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Common Problems

Common Problems

Disabling TPM

TPM (Trusted Platform Module) is a security chip. Only disable if specifically instructed by support.

  1. Restart PC and enter BIOS (F2, Del, F12)
  2. Look under "Security," "Advanced," or "Trusted Computing"
  3. Find "TPM Device" or "Security Device"
  4. Set to "Disabled"
  5. Save (F10) and restart

Method 2: Disable Services

Run CMD as Administrator:

sc stop tpm
sc config tpm start= disabled
sc stop TPMConnect
sc config TPMConnect start= disabled
sc stop TBS
sc config TBS start= disabled

Restart PC.

Method 3: Registry

  1. Press Windows + R → type regedit
  2. Navigate to:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TPM
  3. Change "Start" value to 4
  4. Repeat for:
    • Services\TBS
    • Services\TPMConnect

Restart PC.

Method 4: Remove TPM.sys (Advanced)

This modifies system files. Create backup first.

Run CMD as Administrator:

# Backup
copy C:\Windows\System32\drivers\tpm.sys C:\tpm_backup.sys
# Take ownership
takeown /f C:\Windows\System32\drivers\tpm.sys
icacls C:\Windows\System32\drivers\tpm.sys /grant administrators:F
# Rename
ren C:\Windows\System32\drivers\tpm.sys tpm.sys.old

Restart PC.

Verify TPM Status

Check via MMC:

tpm.msc

Check via PowerShell:

Get-Tpm

Restore TPM

If renamed:

ren C:\Windows\System32\drivers\tpm.sys.old tpm.sys

If backed up:

copy C:\tpm_backup.sys C:\Windows\System32\drivers\tpm.sys

Re-enable services:

sc config tpm start= auto
sc config TPMConnect start= auto
sc config TBS start= auto
  • Some Windows features require TPM
  • Create system restore point first
  • Keep backup of tpm.sys
  • Windows Updates may re-enable TPM

Troubleshooting

  • Services Keep Re-enabling
    • Use both registry and service methods
    • Check Windows Updates
    • Use Group Policy method
  • Boot Issues
    • Boot in safe mode
    • Restore from backup
    • Use system restore point